Get in touch

You get a tracked link by email the moment your parcel is collected — check your spam folder if it has not appeared. Typical delivery is 7–14 days from dispatch to the UK, US, Canada, Australia and most of Europe.

If tracking has not moved for 10 working days, send us the order number and we will chase the carrier or replace the order.

Unused and in its packaging, within 14 days of delivery — full refund of the item price. Email us with your order number and we send the return address within one working day.

Send a photo and a line about what happened. If a moving part fails in normal use within 12 months we replace it or refund you in full, and we cover the cost of sending the faulty one back. No need to return it before we act.

Yes, if it has not been dispatched — we pack same-day before 3pm UK time, so write quickly and put CANCEL or CHANGE in the first line. After dispatch, use the 14-day return instead.

All four finishes — Cloud White, Sage Mint, Rose Blush and Mist Blue — are the same tool; pick what suits the room it will live in. It works on woven upholstery, bedding, clothing and car seats, for cats, dogs and rabbits alike. Not for leather or loose knitwear.

We ship to the UK, US, Canada, Australia and most of Europe, and shipping is free on every order with no minimum spend. Orders outside the UK may attract local import duties on arrival, which are the recipient’s responsibility.

None. There is nothing to replace and nothing to charge — rinse the head under a warm tap about once a month and leave it to dry. That is the whole maintenance routine.

Happy to talk. Use the form and pick “Something else”, telling us who you are and roughly what volume or coverage you have in mind.