If the remover is not right for you, return it within 14 days of delivery for a full refund of the item price, provided it is unused and in its original packaging.
How to return something
- Send us a message with your order number and the reason for the return.
- We reply with a return address and instructions within one working day.
- Send the item back with proof of postage. Return postage is paid by you unless the item is faulty or we sent the wrong thing.
Refunds go back to your original payment method within 5 working days of the return reaching us. Your bank may take a little longer to show it.
Faulty or damaged items
If your remover arrives damaged, or a moving part fails in normal use within 12 months, contact us with a short description and a photo. We will replace it or refund you in full, including postage you have paid, and we cover the cost of returning the faulty item.
Hygiene and used items
Because the remover is used directly on fabric and pet hair, we cannot resell used items. Used items can still be returned if faulty, but not simply because you changed your mind.
Cancelling an order
If your order has not been dispatched yet, let us know and we will cancel and refund it in full.
Your statutory rights
These terms sit alongside your rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015. Nothing here reduces them.